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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management implementations for fertilizers production

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management implementations for fertilizers production

Two Highly Focused Vendors Team For Their Markets' Good


For every vendor, focus often results with more value to its targeted customers. Two highly focused vendors that also remain profitable and growing even in these difficult economic times, Ross Systems and Prescient Systems, are thus seemingly poised to offer enriched combined value proposition to their respective markets.

customer relationship management implementations for fertilizers production  supply chain management (SCM), customer relationship management (CRM), electronic commerce, business intelligence (BI) and analytics applications beyond ERP. All the above modules are following in the footsteps of their ancestry being designed specifically for process manufacturers particular needs. To that end, Ross is adding functions to meet the new CFR 21 Part 11 (Code of Federal Regulations Title 21) for life sciences, and food & drug administration (FDA) safety functions for the food and beverage Read More

TEC sees Latin American SMBs as an important part of its growth strategy over the next few years


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, was at the V National Week PYME, organized by the Mexican Department of Economy, that took place from October 3 to October 7 in Mexico,. With its participation in this event, TEC confirms its commitment to better understand the needs of SMBs in Latin America, and to provide personalized service.

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Key SCM Features to Look For (And Major Players to Look Out For)


Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their organizational needs. It doesn’t help that there is an abundance (literally hundreds) of SCM solutions available on the market. Today, I’ll help you understand key SCM modules, and look at some key players with well established SCM solutions

customer relationship management implementations for fertilizers production  handling. Also integrates with customer and purchase orders, with real-time visibility into backlogged orders. Order processing: Automates customer quotes and order processing, which helps with workflows and alerts so that proper inventory levels are maintained at distribution centers or production facilities for delivery, in turn ensuring that there is no overstocking or delay in order delivery Supply chain collaboration: Helps products and information flow seamlessly between supplier, manufacturer, Read More

The Case for Pricing Management


Savvy and dynamically optimized pricing can mean the difference between survival and failure. In many environments it might be smarter, quicker, and more useful to calculate pricing based on systematic analysis rather than on fuzzy thinking or human emotions.

customer relationship management implementations for fertilizers production  no one can control customer needs: one cannot know for sure that they will buy more. Some indications show that volumes would have to rise about 19 percent to offset the profit impact of a 5 percent price cut, and such demand sensitivity to price cuts is quite rare. And even if customers do buy more, the question then becomes, can this upsurge in demand even be delivered? Thus, it appears that raising prices justifiably is the most effective way for enterprises to increase (or maintain) profits in times Read More

How Bad Can It Get? Challenges in the Distribution Industry


Manufacturers serving such retail giants as Wal-Mart or Costco are exposed to severe challenges—not only because of the economies of scale these outlets demand, but also because of the investment required in technology and capital equipment to manage the sheer volume of manufactured goods. With a weak economy, which usually translates into weak retail sales, these organizations may

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Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing


Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry.

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Managing the Tidal Wave of Data


Despite the slowing economy, data growth continues due to the digitization of infrastructures, the need to keep more copies of data for longer periods, and the rapid increase in distributed data sources. This data growth creates a wide range of management challenges. Discover solutions that can help your company maximize its storage environment and reduce costs while improving service and managing risks.

customer relationship management implementations for fertilizers production  IBM,san,storage,storage devices,virtualization,media storage,data storage,device storage,disk storage,hp storage,network attached storage,server storage,storage manager,storage server,san design Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

customer relationship management implementations for fertilizers production  a person working in customer support should be calm and patient while attending to a customer’s request, whereas a sales person is generally better received if he or she is more energetic. Experience in call center operations and speed at picking up new skills is often important as well. Customer Interaction Center by Interactive Intelligence Interactive Intelligence’s Customer Interaction Center (CIC) for the contact center provides a series of interaction management tools, including multi-channel Read More

Escaping Excel Hell: Budgets and Forecasting


For many companies, spreadsheet applications such as Microsoft Excel are the principal interface for budgets and forecasting. Often, these companies find themselves in “Excel hell,” a state of inefficiency and disruption related to using spreadsheets for collaborative planning. The result: frustration, and decisions based on bad information. Learn about solutions that can help your company stay out of “Excel hell.”

customer relationship management implementations for fertilizers production  Alight,spreadsheet,budgeting,forecasting,spreadsheets,forecaster,budget planning,budget spreadsheet,free spreadsheet,demand forecasting,financial budget,forecasting demand,forecasting software,sales forecasting,budgeting forecasting Read More

Ariba's 15-Year Journey into the B2B Commerce Cloud


Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast network trading community to help businesses connect with each other and with suppliers. TEC Principal Analyst P.J. Jakovljevic reviews Ariba's 15-year history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions.

customer relationship management implementations for fertilizers production  Cash applications When a customer is looking at the big picture and mapping out a holistic commerce strategy, the choice for the Ariba Commerce Cloud is clear. That translates into a vision for external and internal collaboration, “consumerized” usability and adoption, as well interoperability between disparate systems. TEC: What is the bread-winning product and door-opener for Ariba? DA: We are having tremendous success with all our solutions. At the heart of our business is the Ariba Network, which Read More

Is Green the New Gold ?


“Green IT” and “carbon footprint” are the new buzzwords that echo in the couloirs of corporate houses. Many organizations are undertaking green IT initiatives, either out of genuine concern for the environment or to jump on the bandwagon. Whatever the reason, “going green” is a commitment that is fast gaining momentum. This paper attempts to give an overview of the whats, whys, and hows of green IT/computing.

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The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

customer relationship management implementations for fertilizers production  process in dealing with customer problems. The Advisor interacts with the user in a natural language and flexible manner, similar to that of skilled technicians. The goal of Knowledge Advisor is to help the user find the “right solution” to his or her specific problem, from anywhere (via intranet or Internet) in the shortest possible time with the greatest possible accuracy. The user does not want to receive a “no solution found” notice, nor does he or she conversely want to be told that there Read More

TEC Helps Corona, a Global Ceramics Leader, Simplify Its ERP Selection in Record Time


Corona, one of the largest conglomerates in South America, specializing in ceramic and tile products, recently engaged the services of Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software, to help evaluate its existing enterprise resource planning (ERP) systems against top solutions in the market. TEC's best-practices methodology and decision support system, eBestMatch™, enabled Corona to confidently select in record time a standardized ERP solution for all of its operations—without anyone having to leave the office.

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Simplifying the Management of Tier-one ERP Systems for Mid-sized Companies


The idea that tier-one systems are difficult to maintain and upgrade is based on outdated notions about their complexity and flexibility. Although tier-one systems are more complex internally than tier-two or tier-three systems, tier-one systems are often easier to maintain: for one thing, one enterprise system is easier to maintain than several. Learn more about this and other reasons for upgrading to a tier-one system.

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Plex Online Multi-Plant Features


Today’s manufacturer demands a sophisticated network to track inventory, production, and scheduling across multiple locations in different time zones and on different continents. Plex Online extends beyond what status quo enterprise resource planning (ERP) solutions provide by defining which solution structure best meets the unique needs of the manufacturer. See how to manage multiple facilities, divisions, and operations.

customer relationship management implementations for fertilizers production  erp solutions,global manufacturing services,solutions manufacturing,manufacturing engineering,manufacturing industry,manufacturing applications,erp implementation,peoplesoft,global advanced manufacturing,top manufacturing companies,open source erp,manufacturing software,food manufacturing,global manufacturing inc,manufacturing processes Read More